ParentSquare

Alexandria City Public Schools is using ParentSquare for school-home communication!

We are excited to share that starting in August 2022, ParentSquare will replace Blackboard Connect and several other texting and email platforms as the new division-wide communication platform. ParentSquare will allow ACPS to unify communication from the division, schools and classrooms to K-12 families under one umbrella.

With ParentSquare families will be able to:

Receive messages from school via email, text or mobile app.
Choose to receive information as it comes (Instant) or all at once at around 6:00pm (daily digest).
Communicate in your preferred language.
Two-way texting with automated translation between staff and families.
Receive attendance notifications with the option to send in a digital note to excuse your student’s absence.
Sign up for parent-teacher conferences.
Sign permission slips and more all from your computer or mobile device.

English

Spanish

Tips for Families

Download App
It’s easy to stay in the loop with the ParentSquare app. Download it now for iOS or Android devices.
Activate Your Account
Follow the link in your activation email/text, or sign up on parentsquare.com or via the ParentSquare app.
Set Preferences
Select your name in the top right to set your language preferences and how often you want to receive notifications.
Appreciate Posts
Select ‘Appreciate’ in your email/app or website to thank a teacher or staff member for a post.
Participate
Select ‘Sign Ups & RSVPs’ in the sidebar to see available opportunities. Click bell on top to check your commitments.
Get Photos & Files
‘Photos & Files’ in the sidebar allows you to access pictures, forms and documents that have been shared with you.
Comment or Reply
You can select ‘Comment’ in the app or on the website to privately ask a question about the post that your teacher or school sent.
Get in Touch
‘Messages’ in the sidebar lets you privately get in touch with staff.

Frequently Asked Questions

What is ParentSquare?

ParentSquare is a unified communications platform. The division, your child’s school and teachers use ParentSquare to communicate with families. This includes emergency messages as well as everyday information closely related to the school’s educational mission. It provides a safe way for administrators, school principals, teachers, staff, and parents to:

Send and receive school and class information
Share pictures and files
See calendar items
Sign up to volunteer
Schedule parent-teacher conferences
and much more… all in one centralized place!

Will parents receive notifications from ParentSquare if they do not sign up for ParentSquare?

Yes. All parents and/or guardians are automatically registered to receive notifications through ParentSquare when they enroll their student. ParentSquare is the primary tool for division and school communication. Individuals who do not activate their account in ParentSquare will still receive an email digest at the end of each day that communication is sent out to them. In the event of emergencies, phone calls and text messages will be sent as well.

Is ParentSquare replacing other tools and services that ACPS used previously?

How do I opt-out of receiving notifications from ParentSquare?

To opt-out of receiving notifications, you can:

Fill out and return the opt-out form to your school office, or
Contact your school office with your email and cell phone number

You can also opt-out of:

Emails: Click the Unsubscribe link in any email you receive
Text Messages: Click the Opt-Out link in the first text message you receive from ParentSquare. You can also reply STOP to any subsequent text you receive.
Phone Calls: Contact us at parentsquare@acps.k12.va.us
If you are not a parent or guardian and are receiving notifications in error, please email parentsquare@acps.k12.va.us.

*Please note that even if you opt-out of receiving communication, you will still receive notifications for emergencies and other school information deemed important, such as attendance and lunch balances.

To opt back in:

Contact us at parentsquare@acps.k12.va.us with your email and cell phone number
Text Messages: If you sent STOP, you can reply START to any text you had received or send START to: 66458

How can I update my information (email address, phone number)?

I combined accounts and would like to unmerge them. How can I do so?

Can I use ParentSquare on my mobile device?

I missed the initial invitation to ParentSquare. How do I access it for the first time?

It is our hope that ACPS's partnership with ParentSquare will create an even stronger dialogue between school and home, and will help empower even more families to stay connected and informed.

ACPS parents/guardians are invited to log into the ParentSquare website or download the app using the email address or cell phone number that they provided to their child’s school. Families can set notification preferences and make sure they are ready to communicate with ACPS throughout the school year!

For questions about ParentSquare, please email parentsquare@acps.k12.va.us or complete the Ask ACPS webform.

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