There are different ways you can tell ACPS staff that you are in the need of Translation and Interpretation Services:

• When you register your child at ACPS, please let the staff member (Registrar) know your preferred language of communication.
• If you are at an ACPS school or office, look for the "Interpretation Services Available" poster. Then, point to your language and an ACPS staff member will contact an interpreter over the phone.
• If your language is not on the poster, please ask for a "Language Identification Guide," which contains more than 100 languages.

Language Line is an over-the-phone service that allows multilingual families to communicate with their child's school in a culturally sensitive manner using their native language.

Families dial a toll-free number (1-833-611-1667) when assistance is needed in their home language, and are then paired with an interpreter before connecting with the school.

When families call the toll-free number, they are greeted by an automated message, recorded in their preferred language. After hearing the greeting message and selecting their school from the menu provided, a qualified interpreter is connected to the call. Parents and the interpreter are then connected to the specific school front office for further service.

Oral interpreters are available to assist ACPS families when meeting at your child's school or attending an ACPS activity.

To request this service please notify your child's school more than 5 schools days in advance to ensure availability.

Interpreters can be provided for a variety of meetings such as Parent-Teacher Conferences, Child Study meetings, Special Education Eligibility meetings, and IEP meetings. Interpreters can also assist during school activities such as Back-to-school nights, PTA Meetings, workshops, and more.

ACPS translates division-wide documents to support school-parent communications. These documents include but are not limited to division and school policies, emergency information, registration and enrollment forms, health and safety information, student permission forms, disciplinary letters, parent handbooks and fact sheets, academic options and planning, information regarding access to functions or co-curricular activities, report cards, and program-specific information.

Please let the school staff knows if there is a document that you need help to understand.

Contact the Office of EL Services, Translation and Interpretation services at 703-619-8347, or the Family and Community Engagement (FACE) Center at 703-619-8055.

• If you have any questions or would like to request an interpreter or translator, please ask an ACPS staff member for assistance.